Customer Service and Support
Get More From SC//Platform with ScaleCare Support
In the small and mid-market sectors and at the Edge, IT administrators need a partner in the data center, at the office, and at every branch, store, and satellite location. Think of our ScaleCare Support and Professional Services team as an extension of Scale Computing Platform, putting essential service and support wherever you need it.
Call, email or chat with us. Our support team is available Monday through Friday from 2:00 AM to 10:00 PM ET.
Need immediate support?
For critical concerns, contact Scale Computing at 1-877-722-5359, or find the number for your country or region.
Open or Manage a Support Case
Frequently Asked Questions
Get answers to the most commonly asked questions about ScaleCare Support.
Quick Reference Guide
ScaleCare Support is available by phone 24/7/365 for immediate, critical assistance with your SC//Platform system.
G2 Customer Insights Infographic: Scale Computing Platform vs. VMware vSphere
Scale Computing and G2 collaborate in this infographic to explain why organizations seek server virtualization alternatives, and compares Scale Computing Platform and VSphere side-by-side.
I'd like to thank you and everyone at SCALE that had a hand in supporting us the last few weeks. The level of support and understanding that we received was phenomenal. The symptoms were varied and inconsistent every step of the way, everyone persevered and owned the problem from beginning to end.
The problems we encountered were definitely out of the ordinary and every day showed a new difficulty that made no sense. Your team was great to work with. Your professionalism and the quality of your product is why we are glad that we went with the SCALE solutions. It is also why we continue to recommend your solutions to our peers.
— JEFFREY PATTERSON
VP, Information Technology, Colquitt EMC
Peer Reviews for Scale Computing Platform
Reviews taken from Gartner Peer Insights
The Scale platform is rock solid. Customer service has been very knowledgeable whenever we’ve contacted them.
Network Administrator - Education
Remote product support is extremely helpful in troubleshooting problems. Support personnel are responsive, knowledgeable, and communicate well.
IT Manager - Manufacturing
The support is incredible and the product is excellent. So great that I just renewed our systems for another 5 years!
IT Manager - Energy and Utilities
The support engineers are easy to get to, very knowledgeable and helpful even with issues not squarely linked to their platform. Support cases are followed closely.
IT Admin - Healthcare and Biotech
What makes this the best HCI platform out there is their outstanding support team.
Sr. Systems and Network Engineer - Travel/Hospitality
Support is always 10/10, whenever support is needed i know the experience will be great.
IT Admin - Manufacturing
Gartner® and Peer Insights™ are trademarks of Gartner, Inc, and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Scale Computing is a DCIG Top 5 Alternative to VMware vSphere
DCIG TOP 5 reports seek to help enterprises identify VMware vSphere alternatives. Download the 2024-2025 DCIG Top 5 VMware vSphere Alternatives reports. Get US and Global editions with insights on deployment options and migration tools.
See What Others Have To Say About Scale Computing
We are proud to have over more than a thousand positive customer reviews on the most trusted third-party industry reviews websites. Read what our customers have to say on Gartner Peer Insights, G2, and TrustRadius.
